Shipping Policy

Shipping Policy

Thank you for shopping at Siolo! We are committed to providing you with the best online shopping experience and ensuring that your products arrive safely and on time.

Processing Time:

  • All orders are processed within 1-3 business days after the order is placed. Orders are not shipped on weekends or holidays.
  • If there is a high volume of orders or a holiday, processing times may be delayed. You will be notified if there are any delays with your order.

Shipping Rates & Delivery Times:

We offer standard shipping to locations within the United States and internationally. Shipping costs are calculated at checkout based on your location and the size of your order.

  • Domestic Orders (Within the U.S.):

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days (additional charges may apply)
    • Free Standard Shipping on orders over $50 (within the U.S.)

  • International Orders:

    • Standard International Shipping: 7-14 business days (delivery time may vary based on location)
    • Expedited International Shipping: 5-10 business days (additional charges may apply)

Shipping Partners: We use reliable carriers such as USPS, FedEx, and DHL to deliver your order. The shipping method you choose will determine the carrier and estimated delivery time.

Order Tracking: Once your order has been shipped, you will receive a tracking number via email so you can track the progress of your package. If you do not receive your tracking number, please contact us at [Your Contact Email].

Shipping Restrictions:

  • We currently do not ship to PO boxes or APO/FPO addresses.
  • Shipping rates are based on the delivery address. Please ensure that your shipping address is correct to avoid delays.

Damaged or Lost Packages:

  • Siolo is not responsible for any packages that are lost or damaged in transit. If your package is damaged or you believe it has been lost, please contact the carrier directly with your tracking number.
  • If you receive a damaged item, please contact us at [Your Contact Email] within 7 days of receiving your package. We will assist you with the process of returning or exchanging the damaged item.

Returns & Exchanges: If you are not completely satisfied with your purchase, please review our Return Policy for more information on how to return or exchange items.

Customs and Duties (International Orders Only): International customers are responsible for any customs duties, taxes, and fees that may apply to their order upon delivery. These charges are determined by the destination country and are the responsibility of the customer.

Contact Us: If you have any questions or concerns about shipping, feel free to reach out to us at [Your Contact Email].

Thank you for choosing Siolo!